Privacy Policy

Last updated November 13, 2026

Top Row Films (toprowfilms.com and the Top Row Films apps for iPhone and Android) is run by .Wav Digital Media LLC, Newark, New Jersey ("we", "us"). This policy explains what we collect, why, and the choices you have.

What we collect

• Account details: your email address, a password (stored only as a secure scrambled hash) and the name you choose.
• Crew profile (optional): anything you add to your public profile, such as your photo, roles, credits, film posters, links, location and the contact details you choose to show.
• Messages: messages you send to other members, so they can be delivered and so staff can review reported conversations.
• Phone number (optional): if you turn on text alerts for projects you follow.
• Camera and microphone: in a live theater, your camera and mic stream live to the other people in that room so they can see and hear you. We don't record or store this. A room's host can choose to record the screening on their own device.
• Purchases: tickets and subscriptions are paid through Stripe. Stripe handles your card details; we never see or store your full card number. We keep a record of what you bought.
• Hosts who sell tickets: Stripe collects the identity and bank details needed to pay you out, under Stripe's own privacy policy.
• Email list (optional): if you sign up for screening announcements, your email address, when you signed up, the page you signed up on and any tracking link that brought you. Every email we send has a one-tap unsubscribe.
• Page counts: when you open a page, we count the page, the tracking link in the address (such as ?ref=instagram), the website that sent you, and whether you're on a phone or a computer. This uses no cookies and doesn't store your IP address, so it can't identify you. Your browser remembers a tracking link for 30 days so a ticket you buy later still credits that link.
• Tickets and screen recording: to discourage illegal copying, the name on your ticket is shown faintly on the movie screen during a paid screening.
• Filmmakers: if you premiere with us, your choices on the Open Box Office consent form, your typed signature and when you signed, and your approvals of each post.
• Basic usage: things like which profiles viewed yours (shown to Pro members), saved seats and theater settings, and standard server logs (such as IP address and browser type) to keep the service running and safe.

How we use it

• To run your account, your theater rooms, tickets, subscriptions and messages.
• To send emails you need (receipts, ticket links, password resets, screening reminders) and alerts you turned on.
• To send announcements you signed up for, if you joined our email list.
• To show filmmakers and hosts where their ticket sales came from, and, only with a filmmaker's permission, to publish their numbers on our Open Box Office page.
• To keep Top Row Films safe: reviewing reports, removing content that breaks our rules, and stopping fraud.
• To improve the service.

We don't sell your personal information, and we don't use it for third-party advertising.

Who we share it with

• Other members: your public crew profile, and your name, face and voice in rooms you join.
• Service providers who run parts of Top Row Films for us: Stripe (payments), Netlify (hosting and storage), LiveKit (live video), Resend (email) and Twilio (text alerts). They only use your information to provide their service to us.
• The law: if we're legally required to, or to protect people's safety.

Your choices

• Edit or hide your crew profile any time from My crew profile.
• Leave our email list with the unsubscribe link in any announcement email.
• Turn off email or text alerts from Alerts.
• Turn your camera or mic off in any room with one tap.
• Delete your account: go to My account > Account > Delete my account. This permanently removes your sign-in, profile, photos, contacts and messages.

Keeping it safe

We use encrypted connections (HTTPS) everywhere and limit who on our team can access member data. No system is perfectly secure, so please use a strong password you don't use anywhere else.

Kids

Top Row Films is for people 13 and older. We don't knowingly collect information from children under 13. If you think a child has made an account, contact us and we'll delete it.

Changes and contact

If we change this policy, we'll update the date at the top and tell members about big changes. Questions or requests: hello@toprowfilms.com.